Privacy Policy

Seasoned Home Meal
Last updated: May 22, 2026

This Privacy Policy describes how Seasoned Home Meal (“we,” “us,” or “our”) collects, uses, and protects information in connection with our meal delivery operations platform, including the admin web application and the driver mobile application.

About Our Service

Seasoned Home Meal coordinates home meal delivery for clients who receive prepared meals from partner kitchens. Our platform helps operations staff manage clients, delivery zones, routes, kitchens, drivers, and daily delivery batches. Drivers use a mobile app to view assigned routes, navigate to stops, and record delivery status. Administrators use a secure web dashboard for planning, monitoring, and reporting.

Information We Collect

Client information

We may store information needed to deliver meals and manage authorizations, including:

• Name, email, and phone number
• Delivery address and geographic coordinates (latitude/longitude) for routing
• Client type (e.g., Medicaid waiver or private pay), identifiers, and meal plan details
• Authorization dates, status, and related notes
• Delivery notes, diet notes, and other instructions relevant to safe delivery

Client records may be created or updated through integrated systems that sync with our platform.

Driver information

For drivers who use our mobile application, we may collect:

• Account credentials (email and password for authentication)
• Name and contact details associated with the driver profile
• Delivery activity, including batch assignments, stop status, and completion timestamps

Location information

To support routing, live tracking, and delivery verification, we may process:

• Client and kitchen addresses and map coordinates
• Driver vehicle or device location data during active deliveries (for example, via GPS tracking integrated with our live-tracking and route playback features)
• Enter and exit times at stops when recorded through the delivery workflow

Location data is used for operational purposes such as dispatch, monitoring deliveries in progress, and reviewing completed routes—not for unrelated advertising.

Administrative and technical data

When staff sign in to the admin dashboard, we may log:

• Login activity and session information
• Actions taken within the system (as needed for security and audit)
• Standard server and application logs (IP address, browser type, timestamps)

How We Use Information

We use collected information to:

• Plan and assign delivery routes and batches
• Communicate delivery details to drivers
• Monitor active deliveries and review completed trips
• Manage kitchens, zones, clients, and schedules
• Maintain accurate client records for meal programs and authorizations
• Improve reliability and security of the platform
• Comply with applicable legal and contractual obligations

We do not sell personal information to third parties.

How We Share Information

We may share information only as needed to operate the service, including with:

• Authorized staff who need access to perform their job duties
• Drivers assigned to a route, limited to information required for that delivery (e.g., client name, address, phone, and delivery notes)
• Service providers that host infrastructure, maps, GPS tracking, or related tools under agreements that require appropriate safeguards
• Regulators or partners when required by law, Medicaid or waiver program rules, or with your consent

We require that anyone with access to personal information use it only for legitimate operational purposes.

Data Retention

We retain information for as long as needed to operate deliveries, meet program requirements, resolve disputes, and satisfy legal obligations. When data is no longer required, we delete or anonymize it in line with our internal retention practices.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls for the admin dashboard, authenticated API access for the driver app, and secure transmission where supported. No method of transmission or storage is completely secure; we work to reduce risk through ongoing monitoring and updates.

Your Rights and Choices

Depending on your role and applicable law, you may have the right to:

• Request access to or correction of your personal information
• Ask questions about how your data is used in our delivery operations
• Raise concerns about privacy with our support contact (see support.md)

Clients and drivers should contact their program administrator or Seasoned Home Meal operations if they need changes to delivery-related records.

Children’s Privacy

Our platform is intended for business and operational use by adults (staff and drivers). It is not directed at children under 13, and we do not knowingly collect personal information from children for general consumer use.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the current version. Material changes will be communicated through appropriate channels used by Seasoned Home Meal.

Contact

For privacy-related questions, see the contact details in support.md.